Aily can only be accessed with an Apple account or a Google account. We do not support signing in with an email address and password.
Common causes and fixes
1. You’re using a different sign-in method than before
- On Aily, you must use the same sign-in method (Apple / Google) you used when you registered.
- Example: If you first registered with Continue with Apple, you need to use the same button next time.
- If you sign in with a different method, you’ll be treated as a new account.
✅ How to check
- On the Aily login screen, recall whether you registered with Apple or Google.
- Try signing in with each method and confirm whether your data is restored.
2. You see an error with Apple sign-in
- If you see errors like “Authentication failed” or “Unable to sign in with Apple ID,” try the following.
✅ What to try
- Check your sign-in status in iPhone/iPad Settings → Apple ID → Password & Security.
- Check whether Aily appears under “Apps Using Apple ID.”
- If Aily is not listed: reopen the Aily app and re-authenticate by selecting Continue with Apple.
- If it still doesn’t work, it may be an Apple-side issue. Check the Apple System Status.
3. You see an error with Google sign-in
- If nothing happens when you tap the login button, or a browser doesn’t open, check the following.
✅ What to try
- Confirm your network is stable (switch Wi‑Fi / disable VPN).
- If you use Google 2-step verification, you may need to approve the sign-in on another device.
- Check that pop-ups are not blocked in your device/browser settings.
- Sometimes cache causes issues: force-close the Aily app and relaunch it.
4. “Aily” doesn’t show up on the authorization screen
- If you deleted and reinstalled the app, your previous linkage may have been removed.
✅ What to try
- Apple: Settings → Apple ID → Password & Security → Apps Using Apple ID. If Aily is listed, remove it, then sign in again with Continue with Apple to re-link.
- Google: Open your Google Account security settings. Under “Third-party apps & services,” remove Aily, then tap Continue with Google again to re-link.
5. Network or device environment issues
- If you’re using Airplane mode or a VPN, you may not be able to sign in.
- Some public Wi‑Fi networks may block authentication.
✅ What to try
- Switch to mobile data (4G/5G) and try again
- Turn off VPN / proxy settings
- Update your OS to the latest version
⚠️ Notes
- If you use a different sign-in method than the one you registered with, it will be treated as a different account.
- Aily does not support email/password sign-in.
- Manage your Apple ID / Google Account (including password changes) through their official support channels.
If you still can’t resolve it
Please contact Aily Support.
Including the following helps us investigate faster:
- Your device (e.g., iPhone 14 / iOS 18.1)
- Sign-in method (Apple / Google)
- Error message (a screenshot helps)